TERMS & CONDITIONS

Effective Date: August 27, 2026

These Terms & Conditions (“Terms”) govern your use of avexteriorcare.com and your interactions with AV Exterior Care (“AV Exterior Care,” “we,” “us,” or “our”). By using this website, requesting a quote, scheduling service, or otherwise engaging with us, you agree to these Terms. If you do not agree, please do not use the website or services.

1. ELIGIBILITY AND ACCEPTANCE

You must be at least 18 years old and legally able to enter into an agreement. If you act for a property owner, company, or another person, you represent that you have authority to do so.

2. SERVICES AND ESTIMATES

AV Exterior Care provides exterior cleaning and related property-care services in Catonsville, Maryland and surrounding areas. Services may include house washing, pressure washing, roof cleaning, gutter cleaning, concrete or surface cleaning, and other services described in a written estimate.

Website descriptions, photographs, promotions, and preliminary quotes are for general information and are not a binding promise of price, scope, timing, or results. The final scope, price, payment schedule, estimated dates, and any special conditions will be stated in a written estimate or service agreement accepted by the customer. If these website Terms conflict with a signed service agreement, the signed service agreement controls.

3. SCHEDULING, ACCESS, AND WEATHER

Appointments are subject to availability, safe working conditions, weather, equipment, and other circumstances beyond our reasonable control. We may reschedule service when conditions could affect safety or quality.

The customer must provide safe and reasonable access to the property, working exterior water access when required, and any other access or utilities stated in the estimate. The customer should secure pets; close doors and windows; move vehicles, furniture, decorations, and fragile items; and identify known hazards, leaks, delicate surfaces, or areas that should not be cleaned.

4. PRICING, DEPOSITS, AND PAYMENT

Prices and payment terms will be provided in the written estimate or service agreement. Taxes, additional work, difficult access, unusually heavy buildup, or conditions not reasonably visible during the estimate may result in an adjusted price, but additional charges will be communicated before extra work is performed when practicable.

Any deposit, cancellation charge, late fee, or refund term will be disclosed in the written estimate or service agreement and will comply with applicable law. The customer agrees to pay undisputed amounts when due.

5. CANCELLATIONS AND RESCHEDULING

Please contact us as soon as possible if you need to cancel or reschedule. Weather-related or safety-related changes may be made without penalty. Any customer cancellation fee or nonrefundable deposit will apply only if disclosed before booking or in the applicable written agreement. Nothing in these Terms limits any cancellation right provided by law.

6. EXTERIOR CLEANING CONDITIONS AND CUSTOMER RESPONSIBILITIES

Exterior cleaning can reveal or affect pre-existing conditions such as loose paint, oxidation, chalking, failed seals, water intrusion, cracked or deteriorated surfaces, damaged siding, unstable fixtures, and organic staining. Some stains, discoloration, oxidation, or permanent damage may not be fully removable.

The customer agrees to disclose known defects and protect or identify sensitive items, electrical fixtures, open vents, cameras, landscaping, and surfaces that require special care. We will use reasonable care and industry-appropriate methods, but we are not responsible for pre-existing damage, normal wear, hidden defects, or results caused by conditions outside our reasonable control, to the extent permitted by law.

7. INSPECTION AND SERVICE CONCERNS

Please inspect the completed work promptly and notify us of any concern within a reasonable time. We should be given a reasonable opportunity to inspect and, when appropriate, correct a service issue. Specific workmanship promises, if any, will be stated in the written service agreement.

8. PHOTOS AND RECORDS

We may take photographs or videos before, during, and after service to document property conditions, confirm completed work, support estimates, and resolve questions. We will request permission before using identifiable customer or property images for advertising when permission is required by law. Personal information is handled according to our Privacy Policy.

9. WEBSITE USE AND INTELLECTUAL PROPERTY

You may use this website only for lawful personal or business purposes related to our services. You may not interfere with the site, attempt unauthorized access, introduce malicious code, misuse forms, impersonate another person, or copy and commercially exploit our website content without permission.

The website, branding, logos, text, graphics, photographs, and other content are owned by or licensed to AV Exterior Care and are protected by applicable intellectual-property laws.

10. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment, scheduling, analytics, advertising, mapping, and communication providers. We are not responsible for third-party sites or their separate terms, availability, or privacy practices.

11. TEXT MESSAGING TERMS

If you provide your mobile number and separately opt in, you agree to receive the categories of messages described in the consent you selected, which may include appointment reminders, quote follow-up, service updates, billing notices, review requests, and/or promotional messages from AV Exterior Care. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of text messages at any time. Reply HELP for assistance or contact us using the information below. Consent to marketing text messages is not a condition of purchasing services. Carriers are not responsible for delayed or undelivered messages. We may send one final message confirming an opt-out request when permitted by law.

Mobile opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers that support communications or customer service, solely as needed to provide those services. For more information, see our Privacy Policy at https://avexteriorcare.com/privacy-policy.

12. EMAIL AND OTHER COMMUNICATIONS

By providing contact information, you authorize us to respond to your request and send service-related communications. Marketing emails will include an unsubscribe method where required. You are responsible for keeping your contact information current.

13. DISCLAIMERS

The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties concerning the website. Service warranties, if any, will be stated in the applicable written service agreement. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, AV Exterior Care will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services. For a service claim, our aggregate liability will not exceed the amount the customer paid for the specific service giving rise to the claim, except where applicable law does not allow such a limitation.

15. INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for claims, losses, or expenses caused by your unlawful use of the website, your material breach of these Terms, or inaccurate information you knowingly provide. This section does not require you to indemnify us for our own negligence or unlawful conduct.

16. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. The parties should first attempt in good faith to resolve a dispute by contacting each other. Any court proceeding must be brought in a court with proper jurisdiction and venue, subject to applicable consumer-protection law.

17. CHANGES TO THESE TERMS

We may update these Terms periodically. The revised version will be posted on this page with a new effective date. Changes apply prospectively unless otherwise stated or required by law.

18. SEVERABILITY AND ENTIRE AGREEMENT

If a provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with our Privacy Policy and any accepted written estimate or signed service agreement, form the agreement applicable to the relevant website use or service.

19. CONTACT US

AV Exterior Care

Serving Catonsville, Maryland and surrounding areas

Email: [email protected]

Phone: (443) 830-3098

Website: https://avexteriorcare.com