PRIVACY POLICY

Effective Date: August 27, 2026

AV Exterior Care (“AV Exterior Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit avexteriorcare.com, request a quote, schedule or receive services, or communicate with us by phone, email, or text message.

1. INFORMATION WE COLLECT

Information you provide may include your first and last name, phone number, email address, property or service location, details about the exterior cleaning services you request, photos or messages you choose to send, appointment information, and payment or transaction details when applicable.

We may also automatically collect technical information such as IP address, browser and device type, pages viewed, referring pages, approximate location, and cookie or analytics identifiers.

2. HOW WE USE INFORMATION

We use information to respond to quote requests; schedule, provide, and support services; communicate about appointments, estimates, invoices, and service updates; process payments; maintain records; improve our website and customer experience; protect against fraud, abuse, and security incidents; comply with legal obligations; and send marketing communications only when permitted by law and when you have provided the required consent.

3. COOKIES, ANALYTICS, AND ADVERTISING

Our website and service providers may use cookies, pixels, and similar technologies to operate the site, measure performance, understand visitor activity, and support advertising. This may include analytics or advertising tools provided by platforms such as Google or Meta. You can limit cookies through your browser settings. Disabling cookies may affect some site features.

4. HOW WE SHARE INFORMATION

We may share information with service providers that help us operate our business, including website hosting, customer relationship management, scheduling, communications, payment processing, analytics, advertising, and professional advisors. These providers may use information only to perform services for us and as permitted by their agreements and applicable law.

We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. We do not sell personal information for money.

5. SMS AND MOBILE INFORMATION

If you provide your phone number and separately opt in, we may send service-related and/or marketing text messages according to the consent you selected. Message frequency varies. Message and data rates may apply. Text HELP for assistance and reply STOP to opt out at any time. Consent to marketing messages is not a condition of purchasing services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. DATA RETENTION AND SECURITY

We retain personal information only as reasonably necessary for the purposes described in this policy, to maintain business and tax records, resolve disputes, enforce agreements, and comply with law. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure.

7. YOUR PRIVACY CHOICES AND RIGHTS

You may ask to access, correct, or delete personal information we maintain about you, subject to legal exceptions. You may also opt out of marketing emails by using the unsubscribe link and opt out of text messages by replying STOP. Depending on where you live and whether applicable law applies to our business, you may have additional rights concerning access, correction, deletion, portability, targeted advertising, or sale of personal data.

To submit a request, contact us using the information below. We may need to verify your identity.

8. CHILDREN’S PRIVACY

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can delete it.

9. THIRD-PARTY LINKS

Our website may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing information.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The revised policy will be posted on this page with a new effective date.

11. CONTACT US

AV Exterior Care

Serving Catonsville, Maryland and surrounding areas

Email: [email protected]

Phone: (443) 830-3098

Website: https://avexteriorcare.com